jeetbe Privacy Policy

1. Data Controller

jeetbe is the data controller responsible for the personal information collected through the Platform. As data controller, jeetbe determines the purposes and means by which personal data is processed. If you have any questions or concerns about how your data is handled, you may contact the jeetbe data team directly at:

• Email: [email protected] (copy and paste — do not click)
• Response Time: Within 5 business days for data-related requests
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

2. Personal Data We Collect

jeetbe collects personal data through several channels when you use the Platform. The categories of data collected include:

Registration Data. When you create an Account, we collect your full name, date of birth, email address, mobile phone number, and chosen username. This information is necessary to establish and maintain your Account, verify your age (21+ requirement), and communicate with you about your Account.

Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to verify your age, we may request a copy of a government-issued photo identification document (e.g., National ID card, passport, or driving licence) and proof of address (e.g., a recent utility bill or bank statement). These documents are processed solely for KYC purposes and are not used for any other purpose without your explicit consent.

Payment Data. When you make a deposit or request a withdrawal, we collect information about the payment method used, including bKash wallet numbers, Nagad account numbers, Rocket account identifiers, bank account names, or masked card details. We do not store full card numbers; payment processing is handled by our PCI-DSS compliant payment partners.

Transaction Data. We maintain records of all deposits, withdrawals, bets placed, game rounds played, bonus claimed, and account balance changes. These records are necessary for account management, dispute resolution, and regulatory compliance.

Technical & Device Data. When you access the Platform, our servers automatically collect your IP address, browser type and version, operating system, device identifiers, time zone setting, and the pages you visit within the Platform. This data is used for security monitoring, fraud detection, and improving Platform performance.

Communications Data. If you contact our support team, we retain records of that correspondence, including the content of messages, timestamps, and any attachments you provide. This enables us to track and resolve support queries effectively.

Cookies & Tracking Data. jeetbe uses cookies and similar tracking technologies as described in Section 8 of this Policy. Cookie data may include session identifiers, preference settings, and anonymised usage analytics.

3. Legal Basis for Processing

jeetbe processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing your registration data, payment data, and transaction data is necessary to perform the contract between you and jeetbe — i.e., to provide you with access to the Platform and its services.
• Legal Obligation: jeetbe is required to collect and retain certain data (including KYC documentation and transaction records) to comply with applicable anti-money laundering regulations, age verification obligations, and financial reporting requirements.
• Legitimate Interests: We process technical and device data to detect and prevent fraud, maintain platform security, and improve the reliability of our services. These interests do not override your fundamental privacy rights.
• Consent: Where we process data for purposes beyond those described above — such as sending you personalised promotional communications — we will seek your explicit consent. You may withdraw consent at any time by contacting [email protected].

4. How We Use Your Personal Data

jeetbe uses the personal data we collect for the following specific purposes:

• Account Management: Creating, maintaining, and securing your Player Account, including processing login authentication and account recovery requests.
• Age & Identity Verification: Confirming that you meet the 21+ age requirement and that your identity matches the payment methods associated with your Account.
• Payment Processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank, and processing withdrawal requests to your verified payment method.
• Customer Support: Responding to your support queries, investigating complaints, and resolving disputes related to your Account or transactions.
• Fraud & Security: Monitoring Platform activity to detect, prevent, and investigate fraudulent behaviour, unauthorised access, multi-accounting, and other prohibited conduct as defined in the jeetbe Terms & Conditions.
• Responsible Gaming: Monitoring betting patterns to identify indicators of problem gambling and, where appropriate, reaching out to offer responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion.
• Platform Improvement: Analysing anonymised usage data to understand how Players interact with the Platform and to improve its design, game selection, and performance.
• Legal Compliance: Retaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities, and enforcing our Terms & Conditions.
• Marketing Communications: Where you have given consent, sending you information about promotions, bonuses, and new game releases relevant to your interests. You may opt out at any time.

5. Data Sharing & Third Parties

jeetbe does not sell, rent, or trade your personal data. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: Your payment details are shared with our payment processing partners (including bKash, Nagad, Rocket, Upay, and card processing networks) solely to facilitate transactions. These partners are contractually bound to handle your data securely and in accordance with applicable regulations.
• Identity Verification Partners: KYC documentation may be shared with third-party identity verification service providers who verify the authenticity of documents on our behalf. These providers act as data processors under our instruction.
• Game Software Providers: To facilitate gameplay, certain session and account identifiers are shared with our game software partners — including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe — on a need-to-know basis. These partners do not receive unnecessary personal data.
• Regulatory & Law Enforcement Authorities: We may disclose personal data to competent authorities where required to do so by applicable law, court order, or lawful regulatory request. We will notify you of such disclosure where permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of jeetbe's assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

In all cases, third parties with whom we share personal data are required to process that data only for the specific purpose for which it was shared, and to maintain appropriate security measures.

6. Data Retention

jeetbe retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Specific retention periods include:

• Account Data: Retained for the duration of your active Account and for a period of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements.
• KYC Documentation: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable regulatory guidance.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for two (2) years from the date of last correspondence, unless the matter relates to an ongoing dispute or regulatory inquiry.
• Technical & Device Data: Server access logs are retained for up to ninety (90) days for security monitoring purposes, after which they are deleted or anonymised.
• Marketing Consent Records: Retained for the duration of your consent, plus three (3) years following withdrawal of consent, to demonstrate compliance.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

7. Your Privacy Rights

As a user of the jeetbe Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within five (5) business days.

• Right of Access: You may request a copy of the personal data jeetbe holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure: Subject to our legal retention obligations, you may request that jeetbe delete your personal data. Note that we may be unable to delete data that we are legally required to retain (e.g., transaction records required for anti-money laundering compliance).
• Right to Restriction: You may request that jeetbe restricts the processing of your personal data while a correction or erasure request is being assessed.
• Right to Data Portability: Where technically feasible, you may request a copy of certain personal data you have provided to jeetbe in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, subject to applicable overriding legal obligations.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

8. Cookies & Tracking Technologies

jeetbe uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the Platform. Cookies are small text files placed on your device that allow the Platform to recognise you across page loads and sessions.

Essential Cookies. These are strictly necessary for the Platform to function. They include session management cookies that keep you logged in as you navigate between pages, and security tokens that protect against cross-site request forgery. Essential cookies cannot be disabled without breaking core Platform functionality.

Analytics Cookies. We use anonymised analytics data to understand how Players use the Platform — for example, which pages are most visited, how long sessions last, and where players drop off. This data is processed in aggregate and cannot identify you personally.

Preference Cookies. These cookies remember your settings within the Platform, such as your preferred language and display preferences, so you do not need to reconfigure them on each visit.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use key Platform features, including logging in and accessing your Account. Disabling analytics or preference cookies will not affect your access to core functionality.

9. Data Security

jeetbe takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data is restricted to jeetbe personnel and authorised partners who have a documented business need to access it. All access is logged and regularly audited.
• Firewalls & Intrusion Detection: Our server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems.
• Password Hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. jeetbe staff cannot read your password in plain text under any circumstances.
• Regular Security Reviews: We conduct periodic security assessments of our Platform infrastructure and data handling practices.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all threats. You are responsible for keeping your own login credentials confidential. If you suspect any unauthorised access to your Account, please contact [email protected] immediately.

10. Minors & Age Restriction

The jeetbe Platform is strictly intended for adults aged 21 years and above. jeetbe does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data and close the associated Account immediately.

If you believe that a minor has registered on the Platform or provided us with personal data, please notify us at [email protected] without delay so that we can take appropriate action.

11. Changes to This Privacy Policy

jeetbe reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where required, notify registered Players by email.

Your continued use of the Platform after a revised Policy has been published constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how jeetbe protects your personal data. If you disagree with any changes, you must stop using the Platform and may request account closure by contacting [email protected].

12. Contact & Privacy Requests

For any questions, concerns, or requests relating to this Privacy Policy or the personal data jeetbe holds about you, please contact our support team using the details below. Do not click the email address — copy and paste it into your email client.

• Support Email: [email protected]
• Subject Line for Privacy Requests: "Privacy Rights Request"
• Availability: 24/7, including weekends and public holidays
• Response Time: Within 5 business days for data-related requests
• Time Zone: Bangladesh Standard Time (BST, UTC+6)